FAQ’s about ordering Home Heating Oil and Green Diesel.
How do I know how much oil I should order?
If you are unsure what quantity to order, we recommend that you suit your own budget and match the order quantity with the maximum value that you wish to spend. Lambe’s Oil will never deliver more than this maximum value and we will never overfill your tank. We will simply reduce the order size and value of your bill for the quantity your tank holds.
What if I don’t need as many litres as I have ordered?
Lambe’s Oil will not deliver more than the maximum quantity you have ordered and we will never overfill your tank. If it turns out that your tank needed less than what you thought, you are simply charged on the quantity you received at the rate for that quantity.
What size is my oil tank?
Knowing the size of your oil tank and its capacity will make future orders much easier to make. The average domestic tank capacity usually ranges between 1000 litres to 1350 litres. Some larger domestic tanks have capacity of up to 2500 litres. All recently manufactured oil tanks must state their approximate maximum capacity (in litres) on the Product Label, which is generally located on the front or side of the tank. If you are still unsure of your tank’s capacity and want advice, simply give Lambe’s Oil a call and we will be delighted to help you.
Boiler Trouble – Can you bleed my Boiler when delivering my oil?
If you have problems with your boiler, then you should contact a qualified boiler service person to look at it. However, if when delivery is made to you and you wish to ask for the drivers help in bleeding your boiler (i.e. if the tank was ‘bled dry’ by the boiler), then this can be done at your own risk. Lambe’s Oil drivers will, at their discretion, oblige a request to bleed a boiler and/or filter, but will not be responsible for the outcome.
What is Derv?
It can be called D.E.R.V., which means ‘Diesel Engined Road Vehicle’. It is also known as white diesel and has the same properties as gas oil. It is used in road vehicles.
It is mainly clear in colour with a slight blue tinge. Its duty rate and VAT rate are higher than regular green diesel.
What is Kerosene?
Kerosene is a low-sulphur, clean burning oil which is used in the majority of modern oil-fired boiler units. It is used to fuel Aga stoves (and similar models). It is also known as paraffin. Interestingly, kerosene is the fuel used to power jet aeroplanes too!
Kerosene produces a high level of heat in an economical manner because it burns cleanly. Kerosene is the only fuel oil suitable for use with an indoor oil-fired boiler and condensing oil-fired boiler.
What is Marked Gas Oil (MGO) ?
Marked gas oil, also referred as “gas oil” or “green diesel”, is a cost efficient, clean and safe home heating alternative. It should only be used for heating systems with an outdoor burner. It is illegal to use Gas Oil to fuel an off road vehicle. Gas Oil is also used to fuel ships.
What is Sulphur Free Gas Oil (SFGO) ?
Sulphur Free Gas Oil also known as SFGO is an eco-friendly gas oil. SFGO has a much lower sulphur level of only 10 parts per million. This fuel is used for non-road mobile machinery (NRMM) such as tractors, excavators, quarrying equipment, etc. It is dyed green in the same way as marked gas oil.
Due to the low sulphur content this fuel is better for the environment and some modern tractors now specifically require this product. It is illegal to use SFGO to fuel on the road vehicles
Can you make unattended deliveries?
Providing we can gain access to the tank you don’t need to be at home when we deliver. All our deliveries are metered and you will receive a printed reading of the precise amount dispensed, so you know exactly how much home heating oil we have delivered. These meters are regularly checked by Trading Standards.
My tank is a little way from the road. Will you still be able to deliver?
Most of Lambe’s Oil’s tankers have a 200ft maximum hose, which can be pulled out to make the delivery. This means we can even deliver if your tank is tucked away and seemingly hard to get to.
If the answer to your question is not here, please contact us at 057 9321000 or firstname.lastname@example.org and we will be happy to answer all of your questions.